Terms and Conditions

Acceptance of these terms

You signify your acceptance of the Terms and Conditions by activating or using the card.


Your card must be activated within six months of the date of issue or it will be cancelled. To activate your card, please visit www.MyPrepaidCard.com.au and enter the card number and four-digit PIN which is located on the back of your card. Once the card is activated, the funds will be available within one business day.

Expiry and cancellation

The expiry date is shown on the back of the card. After its expiry, or cancellation for non-activation, any balance will be forfeited and the card will be declined when presented for use. No notice will be given of expiry or cancellation.

Where you can use the card

The gift card can be used in any store in Australia with an in-store eftpos facility. The card cannot be used online, for mail orders, telephone orders or overseas. It cannot be used to withdraw cash from an ATM or eftpos terminal.
You may make any number of purchases until the card balance is fully utilised. If the purchase amount exceeds the balance, you must pay the excess using another payment method acceptable to the merchant. No change will be given.

Checking your transaction history and balance

You are responsible for checking your transaction history and balance which you can do at any time by visiting www.MyPrepaidCard.com.au and entering your card number and its PIN. Alternatively, you can phone 1300 553 380 (24/7). Enquiries to the web site are free but a fee will be charged to your card if you speak to a live operator.

Lost, stolen or damaged card

You should treat a gift card as if it were cash. Defaced, altered, lost or stolen cards will not be replaced or refunded.


To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms and Conditions for failure to observe or perform any of our obligations under these Terms and Conditions for any reason or cause other than as a result of our willful act or omission.
We accept no liability for any failure to authorise a purchase transaction (even if the balance exceeds the purchase amount at the time of the authorisation request). We accept no liability for the performance, safety or any other attribute of the goods and services purchased with the card. Any complaints about the goods or services purchased with the card should be addressed to the merchant from whom they were obtained.
Please call 1300 55 33 80 if you have reason to believe that an error has occurred in relation to your card.

Privacy and confidentiality

We do not disclose personal details except for the purpose of managing and processing this prepaid card or as required by law. Information may be disclosed to contractors or third party service providers who supply administrative, telecommunications, processing or other services in connection with prepaid cards. Those contractors or third party service providers may be outside Australia and you consent and agree that information may be disclosed to those parties for the purpose of managing and processing this prepaid card.

Changes to Terms and Conditions

We reserve the right to change the Terms and Conditions at any time. Current Terms and Conditions are shown on our website, www.MyPrepaidCard.com.au.