Frequently Asked Questions about MyPrepaidCard

For Cardholders:

  1. I’ve been given a MyPrepaidCard. How does it work?
  2. Where can the card be used? Where can it not be used?
  3. Are there any transactions for which the card cannot be used?
  4. Can I use the card to get cash from an ATM?
  5. When a merchant asks me “Credit, cheque or savings?” and “Sign or PIN?” how should I answer?
  6. What if the value of the purchase I want to make is greater than the value / balance on the card?
  7. What if the value of the purchase I want to make is less than the value / balance on the card?
  8. Why might a proposed transaction using my prepaid card be declined?
  9. How can I check the balance – the value left on the card?
  10. Can I see a list of purchase transactions made with the card?
  11. Are there any fees for using the card or checking its balance or transactions?
  12. Do I have to remember my PIN?
  13. Can I reload my MyPrepaidCard with more spending power?
  14. Who can use the card?
  15. What happens if I need to return an item to the merchant?
  16. Does the card have an expiry date?
  17. What happens if there are still funds available on the card when it expires?
  18. What should I do if my card is lost or stolen or damaged?
  19. What are the terms and conditions of using these cards?
  20. What is your privacy policy?
  21. For Corporate Clients interested in the eftpos Gift Cards:

    1. My company wants to buy prepaid cards as incentives for its employees, what should I do?
    2. What do other clients use MyPrepaidCards for?

    I’ve been given a MyPrepaidCard. How does it work?

    The MyPrepaidCard is a prepaid or stored-value eftpos gift card that carries a certain amount of spending power. Each time the card is used to make a purchase, the purchase amount is deducted from the card’s available balance. Once its value has been exhausted, it can not be used for more purchases.

    Where can the card be used? Where can it not be used?

    MyPrepaidCard can be used in any store in Australia with an eftpos terminal. eftpos cards cannot be used overseas or on the internet.

    Are there any transactions for which the card cannot be used?

    The card cannot be used for mail or telephone orders or at ATMs. eftpos cards cannot be used overseas or on the internet.

    Can I use the card to get cash from an ATM?

    No. Sorry. MyPrepaidCard cannot be used at an ATM.

    If a merchant asks me “Credit, Cheque or Savings?” and “Sign or PIN?” how should I answer?

    Savings. The merchant should not ask you “Sign or PIN?” because PIN is the only answer – your PIN is on the back of the card.

    What if the value of the purchase I want to make is greater than the value / balance on the card?

    You will need to supplement the spending power on the card with cash or other payment method accepted by the merchant.

    What if the value of the purchase I want to make is less than the value / balance on the card?

    Only the exact value of your purchase will be deducted from the balance on the card, so you can use the card for more purchases later. No change will be given.

    Why might a proposed transaction using my prepaid card be declined?

    There are several possibilities:
    • the amount of the purchase exceeds the available balance.
    • your card has expired
    • you have entered the incorrect PIN number
    • reserved funds have not been released
    • some stores do not accept MyPrepaidCards
    • if your MyPrepaidCard’s card number begins with “5840” and the expiry date printed on your MyPrepaidCard is after 25 November 2012, then this card will expire on 25 November 2012 regardless of what the expiry date on your MyPrepaidCard reads. If your gift card has a later expiry date than 25 November 2012 and you still wish to spend your remaining balance, please contact 1300 55 33 80.

    How can I check the balance – the value left on the card?

    By visiting www.myprepaidcard.com.au or by phoning the number shown on the card. Merchants can not do a balance enquiry through their point-of-sale system.

    Can I see a list of purchase transactions made with the card?

    Yes – by visiting www.myprepaidcard.com.au

    Are there any fees for using the card or checking its balance or transactions?

    No

    Do I have to remember a PIN?

    No, your PIN is printed on the back of the card.

    Can I reload my MyPrepaidCard with more spending power?

    No.

    Who can use the card?

    Anyone who has possession of the card.

    What happens if I need to return an item to the merchant?

    Each merchant has its own policy about accepting returned items. If a merchant does accept the return of goods purchased with a pre-paid card, then the merchant can process a negative transaction so the spending power of the card is restored. However such credits are not immediate – please check your transaction history on www.MyPrepaidCard.com.au

    Does the card have an expiry date?

    Yes. It will expire on the date shown on the back of the card. This means that most cards have a life of 12 months.

    What happens if there are still funds on the card when it expires?

    Whatever value is left on the card after its expiry will not be available to you. We encourage you to use your card before it expires.

    What should I do if my card is lost or stolen?

    You should treat your Gift Card as if it were cash. You are responsible for the safe keeping of your Gift Card and we do not replace lost or stolen Gift Cards.

    What are the terms and conditions of using these cards?

    Please see the terms and conditions here.

    What is your privacy policy?

    Please visit our Privacy Policy.

    My company wants to buy prepaid cards as incentives for its employees, what should I do?

    Please phone 1300 128 219 and ask for the MyPrepaidCard sales department.

    What do other clients use MyPrepaidCards for?

    Our clients use gift cards for cashbacks or other “thank you” gestures to their customers perhaps for referring new customers. Also as gifts, rewards, prizes or incentives for their employees, resellers, survey respondents etc.